Please check out my Privacy Policy, Refund Policy and Terms and Conditions below .
Updated October 2023
By visiting/using or making a purchase from my website(s) you are agreeing to my terms of service and refund policy (see below). If you are unsure about anything please contact me.
Hey there! I take your privacy seriously and every effort is made to ensure your details are safe. Please see below for more.
Payments/Currency
All payments are in USD unless otherwise stated. All pricing includes relevant taxes and charges unless otherwise stated.
Who I share your data with:
I use a third party shopping cart called ThriveCart. This is a safe and
secure shopping cart and any payments are processed through Paypal or
Stripe – please understand that any credit card information is encrypted
and processed by their highly secure payment processors. As far
as I can tell, all parties take privacy and security as seriously as I
do.
I use an email software called Active Campaign. Sometimes, but not always, when you sign up for a free or paid product, you may be added to a mailing list managed at Active Campaign. This mailing list is used to send you information about my products and services, discounts and special offers, occasional promotional emails, news and announcements, and other relevant emails. You can unsubscribe from the mailing list at any time by clicking the unsubscribe link in the footer of any email sent. You may also use the unsubscribe link to modify your email preference(s).
Agreeing to my Privacy Policy
By using my site(s), you agree to me using your data in accordance with
this Privacy Policy. There are certain services that I may not be able
to provide if you do not choose to provide relevant information. When
asked to provide certain personal information you may decline, but where
such is necessary to provide a service or feature, your use of that
service or feature may be restricted as a result. For example, if you
don’t want to provide an email address I will be unable to send you
access details to a premium product stored on a private membership site.
And, almost always, the shopping cart requires an email address for
payment (and therefore access) to go through.
Incorrect Email: If you enter an incorrect email at the time of order, there is no way for the system to send you login credentials. Please take the time to ensure your email is correct, otherwise this will slow down the time it takes for you to receive your purchase(s).
Shipping: If you order a physical product from me in almost all cases it will ship same day or at the latest, next business day. Shipping times vary but usually products arrive within 2-4 days (Australia). If your product hasn’t arrived within a week then please contact me. If you choose a “Premium” shipping option then the item will ship same day and be sent express (where possible and if you order before 2pm). If you live outside of Australia, then shipping times can vary greatly, sometimes, up to 21 days. Please note, I use third party companies to deliver physical products but where possible, I will provide a tracking number (via email).
Purchase Security: In 2017 I updated to a super secure and safe shopping cart called Thrivecart (see thrivecart.com) and my websites are monitored by a professional service who check for hackers, bugs and suspicious activity 24/7. The bottom line is I have created systems that ensure your data is as secure as possible.
Look & Shoot Refund Policy (February 14 2024) :
Please read carefully. This is not an open ended refund policy. The following terms apply;
- you must read the material and give the lessons are fair go.
- if you read the book and decide not to put the ideas into practice there are no refunds
- if you purchase the material and ask for an immediate refund your request is likely to be denied
- your refund is on the $27 component only. If you buy any bumps, upsells or other products and ask for a refund, you'll only receive a refund on the $27 amount
- please email me at *golfhelpdeskATgmail.com* to start the refund process
- I reserve the right to help you with any issues prior to issuing refund request
- all refund requests are taken on a case by case basis
- all access to the product will be terminated once refund request has been approved
This guarantee/refund policy has been put in place to be fair to all. If you have any doubts then I respectively ask you not to make a purchase today.
General Product Refund Policy - includes all ebooks and training courses:
There are no "this was not what I was expecting" refunds on digital items. Digital items include, but not limited to, online courses, ebooks, videos, audios and other content stored on my training portal.
Let me be very clear: There are no refunds on digital purchases whatsoever (unless otherwise stated). So please take your time and read everything about each product and make an informed decision. If you have any doubts about my claims and/or what my coaching is about, please don't make a purchase today.
If you choose not to buy, there are no hard feelings on my end. 99.96% of the golf population haven't seen my products either.
One more thing on the refund: I have been selling online since 2004. And in that time I've had 1000s of customers from all parts of the globe. Some of my best clients have remained friends for many years and it has been an honour to have helped them.
And I used to always offer a refund on my products but three things have really hit home to me recently.
1. The coaching ideals are solid and worth every penny and I don't need to offer refunds to sell it. This comes from a position of strength rather than neediness to sell to every golfer who comes to this website.
2. My best clients (and this comes from having thousands of them) are not looking for a guarantee before they start. They have an open mind and are prepared to dig deep into the concepts WITHOUT needing some guarantee before they start. Simply, my best clients have the courage to leave behind the stuff they know ISN'T helping and they start to trust in their amazing learning system.
3. The landscape online has changed considerably over the last 2 or 3 years. There are many scammers, hackers and to be honest, scumbags who take advantage of any refund policy. They make a purchase and then ask for an immediate refund. And while the odd refund request was part of business, this was happening so often that I tired of dealing with these peeps. If you're in any doubt whatsoever about my claims and the validity of my digital products (including e-books, courses, videos, audios etc), I respectfully ask you NOT to purchase from me.
Physical Item Refund: There are the usual consumer protection warranties in place for defective items. Simply, if you receive a physical item from me and it's broken or defective in some way, please notify me right away and the item will be replaced. I do not offer guarantees on physical items with respect to your golfing performance - i.e. if you open and use the item, there is no refund possible. This refund policy covers the Dot Putter, Swing Trainer, ChipMaster Pro, other training aides and other physical items. Any refund offered does not include any shipping charges. Shipping charges may be deducted from any refund claim and/or may be charged to send a replacement. All physical items will need to be shipped back to me at YOUR cost.
If you receive a physical item and are not sure about it then please consider the following:
a. do not open or use the product
b. email me immediately and notify me of your concern
c. post the item back to me (I will send you the postal address)
d. a refund will be issued (less any freight costs incurred by me) once item has been safely returned
e. if the item has been used or damaged this may affect the refund amount
Access to paid digital content: Unless otherwise stated, content is stored on a private and secure private online portal. You can access this portal here. If you can’t remember your password, please use the “forgot password” feature. There are other instructions on this page to walk you through any issues you may be having. If you use an incorrect email address at the time of order this will cause delays in you being able to access the content. Note: Please take the time to ensure your email address is correct when ordering.
No Access To Order: Sometimes, through no fault of anyone, your order will not be authorised by the payment gateway. The shopping cart software won't recognise your order and no money has transferred. These situations are quite rare and can be rectified by emailing your concern/situation to golfhelpdesk@gmail.com
And sometimes, the shopping cart won't recognise your order and you won't be added to the product. We would like to apologise in advance for any mishap here and we will work quickly to resolve any issue. Please contact us here (golfhelpdesk*AT*gmail.com). But, these situations are extremely rare. Most issues are caused by an incorrect email address entered at the time of order.
Pricing: In some instances you may see price points that are higher than advertised. This can be due to the following reasons;
- you have landed on an older page and/or pricing has been updated
- the shopping cart has pre selected a higher priced item (eg. The video version of ebook has been selected. In this case, you are able to select the e-book only version)
- all pricing/currency is in United States Dollars unless otherwise mentioned.
If you have any questions, please contact me via this page.
Sharing of content: Access to paid content is for personal use only. You are not permitted to share the content to any other parties. The content portal tracks your IP address and any sharing of username/passwords and/or content may see your access credentials blocked.
If you email me or post content on my social media:
I may use any information you send me, via any form, including, but not limited to, email, social media comments/posts, text messages etc in my marketing materials. This can be in the form of testimonials, posts on my social media and email broadcasts to my list. I will never divulge personal information like your email address or phone number.
Business Information:
Auscreations P/L trading as Golf Marketing Services
140 Mackenzie Street, East Toowoomba, QLD, 4350, Australia
Phone: (0)403372261
ABN: 50 106 538 032
That’s about it from me. If you have any questions or concerns please direct them through this page. You can read about my golf coaching philosophy here.